Terms and Conditons

WORKS CONTRACT

This Works Contract (hereinafter referred to as “Agreement”) is entered on 01-06-2026 at Chennai, BY AND BETWEEN

INTERIORWORKZ.COM represented by PVP INFRASTRUCTURE PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having its registered office at 1078/A 19^th main road Thendral Colony, Anna Nagar, Chennai 600040 (hereinafter referred to as Interiorworkz.com which expression shall, where the context admits, include its successors and permitted assigns), of the ONE PART

AND

Mr. residing at No. Fat no 2-C,2^nd floor Tulive Grandezza Koyambedu, Chennai 600107, Tamil Nadu State, here a referred to as the customer, which expression shall, where context admits, include its successors and permitted assigns) representatives, executors and administrators, of the OTHER PART.

Interiorworkz.com and the Customer are individually referred to as “Party” and collectively referred to as the “Parties.”

WHEREAS

ENGAGEMENT

The Customer hereby engages Interiorworkz.com to provide end-to-end home interior design and execution services, including design, material supply, manufacturing, and installation, as per the specifications set out in the Customer Order Form / Quotation agreed between the Parties.

This Agreement, along with all its terms and conditions, shall also apply to any additional orders (“Sub-Orders”) placed by the Customer during the project execution or after project handover. The main quotation is attached as Annexure E to this Agreement.

For the purpose of clarity, a “Sub-Order” refers to any additional work, modification, or service requested by the Customer beyond the scope of the main quotation. Any such Sub-Order may impact the overall project cost and timeline.

The Customer agrees to pay an initial booking amount to Interiorworkz.com based on the preliminary quotation provided. This booking confirms the Customer’s intent to proceed with the project.

However, the final scope of work, design specifications, materials, and total project cost shall be governed strictly by the final Quotation attached to this Agreement.

com shall execute and deliver the project strictly in accordance with the scope of work defined in the final Quotation (Annexure E), at the location specified by the Customer.

The services shall include complete design-to-delivery solutions, covering all agreed interior works such as modular units, furniture, false ceiling, electrical, and related interior components.

The location where the work is to be carried out, as provided and permitted by the Customer, shall hereinafter be referred to as the “Customer’s Site” or “Site.”

The Customer shall ensure that the Site is ready, accessible, and free from any legal or physical restrictions for uninterrupted execution of the work.

PRICING AND PAYMENT TERMS

2.1 Total Project Price

In consideration of the services provided by Interiorworkz.com, the Customer agrees to pay the total project cost (“Price”) as specified in the final Quotation (Annexure E).

The Price is inclusive of applicable taxes and duties unless stated otherwise. The Price may include multiple components such as:

Woodwork (modular units, wardrobes, kitchen, etc.)
Non-woodwork (civil work, electrical, false ceiling, appliances, home décor services, etc.)

AGREEMENT PAYMENT SCHEDULE

Instalment Number	Percentage of Price Payable	Payment Milestone
First Instalment	10% of Price or Rs. 25,000/- (whichever is higher)	At the time of order booking
Second Instalment	10% of Price or the differential amount payable (adjusted with the First Instalment), as applicable	At the time of First Cut Design Finalization
Third Instalment	30% of Price	Within two (2) working days from the date of finalizing the design for the home interiors
Fourth and Final Instalment	50% of Price	Within the due date specified in Interiorworkz.com Ready to Dispatch email

2.2 Mode of Payment

All payments shall be made through:

Cheque
Demand Draft
Bank Transfer (NEFT / RTGS / IMPS)

Cash payments are permitted only up to ₹10,000, as per applicable laws.

Interiorworkz.com may request PAN details for compliance if required, and the Customer agrees to provide the same without delay.

All payments shall be considered valid only upon confirmation via official email from Interiorworkz.com.

2.3 Payment Commitment

Interiorworkz.com shall have the right to suspend work without notice in case of payment default.
All services, production, and delivery timelines are strictly subject to the Customer adhering to the above payment schedule.

2.4 Delays in Payment

Interiorworkz.com shall not be responsible for any delays in execution arising due to delayed payments.

In case of delay in the Final Instalment, the Customer shall be liable to pay a demurrage charge of ₹500 per day, calculated from the

second day after the due date until full payment is received.

TAXES

Each Party shall be responsible for complying with all applicable tax laws, including GST, duties, levies, and other statutory charges.
Payments may be subject to Tax Deducted at Source (TDS) as per applicable law.
The deducting Party shall provide necessary certificates for tax credit claims.

com services fall under Works Contract Services – Interior Solutions (SAC Code: 995476).
GST shall be applicable on each instalment and invoices will be issued accordingly.
The Customer’s name provided at the time of booking must match official KYC documents.
No changes will be permitted after booking.
Any refunds (if applicable) shall be processed only to the Customer’s registered bank account.

DELIVERY & TIMELINE

Interiorworkz.com shall make all reasonable efforts to complete and deliver the project on or before the estimated delivery date mentioned in the Quotation.

4.1 Project Timeline Start (“All-Set-Go”)

The project timeline shall commence only after the following conditions are fulfilled:

Final Design Approval
Both Customer and Interiorworkz.com approve the designs, specifications, and materials.
Payment Clearance
All due payments are made as per the milestone schedule and confirmed via email.
Site Readiness
The Customer hands over the Site in a condition ready for execution, as per the Site Readiness Checklist (Annexure A).

4.2 Delivery Commitment

The Delivery Timeline (e.g., 45 Days Move-in Guarantee) will be calculated from the “All-Set-Go” date.

Any delays caused due to:

Pending payments
Design changes
Site issues

will result in a revised timeline, and Interiorworkz.com shall not be held liable for such delays.

DELIVERY TIME GUARANTEE

5.1 Applicable Delivery Commitment

Based on the project scope and subject to achieving the “All-Set-Go” condition, the Customer shall be eligible for one of the following

delivery commitments:

45 Days Delivery Guarantee
45 + 10 Days Delivery Guarantee (including contingency period)
Estimated Timeline Commitment (for complex or customized projects)

The applicable delivery category shall be clearly defined in Annexure D (Delivery Time Guarantee).

Eligibility for Compensation

In cases falling under 45 Days or 45 + 10 Days Delivery Guarantee, the Customer shall be eligible for compensation in the event of delay, subject to the terms of this Agreement.

For projects under Estimated Timeline Commitment, the delivery timeline is indicative only, and no compensation shall be applicable for delays.

5.3 Compensation for Delay

In the event of a material delay attributable solely to Interiorworkz.com under the guaranteed timelines:

Interiorworkz.com shall pay ₹1,000 per day as compensation for each day of delay.
The maximum compensation shall be limited to the value of the delayed scope/items.

This compensation shall be the sole and exclusive remedy available to the Customer for such delay.

5.4 Exclusions (No Liability for Delay)

Interiorworkz.com shall not be liable for any delay arising due to:

Delay in payments by the Customer
Changes in design, scope, or materials
Site readiness issues or restricted access
Delays caused by third-party vendors or approvals
Force Majeure events (natural calamities, strikes, government restrictions, etc.)

5.5 Dispatch & Installation

Interiorworkz.com shall initiate dispatch of materials for installation at the Customer’s Site only after:

Issuance of the “Ready to Dispatch” email, and
Receipt and approval of the Final Instalment (100% payment clearance)

5.6 Delay in Acceptance by Customer

If the Customer fails to accept delivery or provide access to the Site within 15 days from the scheduled dispatch date:

A storage charge of ₹500 per day shall be applicable from the 16th day onwards
Any risk of loss, theft, or damage to the materials during this period shall be borne solely by the Customer

5.7 Rights Reserved

The above provisions are without prejudice to any other rights and remedies available to Interiorworkz.com under applicable law or this Agreement.

WARRANTY

6.1 Limited Warranty – Covered Products

Interiorworkz.com provides a limited warranty on the products listed in Annexure C (I) (hereinafter referred to as “Covered Products”).

For the warranty period specified in Annexure C (I), Interiorworkz.com warrants that the Covered Products shall be:

Free from manufacturing defects, and
Free from defects in installation workmanship

This shall be referred to as the “Interiorworkz.com Product Warranty.

6.2 OEM Products Warranty

Certain items such as hardware, accessories, appliances, and fittings, listed in Annexure C (II), are sourced from Original Equipment Manufacturers (OEMs).

These products shall be covered under the manufacturer’s warranty provided by the respective OEM.
Interiorworkz.com does not provide any additional warranty on such items.
The Customer shall be entitled to claim warranty directly from the respective OEM as per their terms and conditions.

6.3 Items Without Warranty

All other items, materials, or services used in the project, as listed in Annexure C (III), are provided on an “as-is” basis.

No express or implied warranty shall be applicable to such items.
These may include site-related works, civil modifications, or third-party materials not covered under standard warranty.

6.4 Service / Workmanship Warranty

Interiorworkz.com also provides a service warranty on installation and execution services listed in Annexure C (IV) (hereinafter referred to as “Covered Services”).

For the specified warranty period:

The services shall be free from installation defects or workmanship issues
Any valid defects reported within the warranty period shall be rectified by Interiorworkz.com

EXCLUSIONS AND LIMITATIONS ON WARRANTY

The Interiorworkz.com Warranty shall not apply under the following conditions:

7.1 Improper Usage / Overloading

If the Covered Products are not used for their intended purpose
Overloading of modules such as magic corner units, tandem drawers, wardrobes, invisible beds, or storage systems

7.2 Minor Variations

Only defects such as bends exceeding 3 mm will be considered for service
Minor variations within acceptable industry tolerance shall not be treated as defects

7.3 Removal or Reinstallation

If any installed product is removed, shifted, or reinstalled from its original location
Unauthorized removal may cause damage to the product and surrounding areas
In such cases:
- Warranty shall become void
- Interiorworkz.com shall not be liable for any resulting damage
- Delivery commitments, if affected, shall also stand void

7.4 Pest and Animal Damage

Damage caused by termites, ants, wood borers, rodents, pets (dogs, cats, etc.) or any other pests

7.5 Transfer of Ownership

If the Covered Products are resold or transferred (including sale of property), the warranty shall not be transferable

7.6 Unauthorized Repairs or Modifications

If the product is altered, repaired, or modified by any person or vendor not authorized by Interiorworkz.com

7.7 Normal Wear and Tear

Regular wear and tear including:
- Scratches, dents, cuts, chip-offs, or breakage
- Damage due to impact or accidents
Exposure to moisture beyond:
- 72 hours for BWP plywood
- 48 hours for HDF / BWR materials

7.8 Metal Components

Rusting or corrosion of channels, hinges, or metallic fittings due to:
- Moisture, dampness
- Household chemicals or cleaning sprays

7.9 Water Leakage / Dampness

Any damage due to:
- Water leakage, seepage, or plumbing issues
- Continuous or repeated dampness in walls, floors, or surroundings

7.10 Environmental Factors

Changes in colour, texture, or finish such as:
- Fading, discoloration, grain variation
Caused by:
- Sunlight exposure
- Heat, moisture, or environmental conditions

7.11 Chemical Exposure

Damage caused due to use of:
- Harsh chemicals, solvents, thinners, turpentine, or strong cleaning agents
Contact with sharp tools or abrasive materials

7.12 Negligence or Poor Maintenance

Improper care, misuse, or lack of regular maintenance by the Customer

7.13 Force Majeure Events

Damage caused due to events beyond control, including:
- Floods, earthquakes, lightning, pandemics, lockdowns
- Pollution, mould, mildew, or harsh weather conditions
- Stains from external substances such as oil, grease, dirt, or sprays

7.14 General Limitation

Interiorworkz.com shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Covered Products.

PROCEDURE FOR CLAIMING WARRANTY

In case Customer seeks to invoke Interiorworkz.com Product/Service Warranty, Customer shall, notify Interiorworkz.com in writing, identify the Covered Product and the defect observed, and including photographs and/or proofs.

REMEDY FOR BREACH OF WARRANTY

Upon receiving a written warranty claim from the Customer, Interiorworkz.com shall arrange an inspection at the Customer’s Site through its authorized representative.
Based on the inspection, Interiorworkz.com will determine whether the issue is covered under warranty.
If the claim is valid, Interiorworkz.com shall, at its sole discretion:
- Repair the defective product/service, or
- Replace the defective product
In case of replacement:
- The new product will be similar in design, function, and colour, subject to availability
- Exact match is not guaranteed
Any replaced product shall continue under the original warranty period only. No new or extended warranty will be provided.
The above remedies shall be the sole and exclusive solution available to the Customer for any warranty-related claims.

DISCLAIMER

Except as expressly stated in this Agreement, Interiorworkz.com disclaims all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, or those arising from usage or dealings.
Interiorworkz.com shall not be liable for any issues, risks, or conditions related to home interiors as outlined in Annexure B (Information for Customer’s Notice), and the Customer acknowledges and accepts the same.

CANCELLATION POLICY / TERMINATION

10.1 Cancellation by Customer

The Customer may cancel the order only in accordance with the agreed Cancellation Policy accepted at the time of Quotation approval. Any applicable refund shall be processed strictly as per the terms of such policy.

10.1.1 Post-Confirmation / Post-Payment Cancellation

Once the order is confirmed and execution has commenced, the Customer shall not cancel, modify, or reduce the scope of work, especially after payment of the Final Instalment.
In the event the Customer chooses to discontinue the project:
- The Customer shall be liable to pay the entire amount as per the Quotation
- Interiorworkz.com shall not be liable to refund any amount already paid
The Customer acknowledges that such charges represent a reasonable estimate of losses incurred by Interiorworkz.com towards procurement, production, and execution.

INTELLECTUAL PROPERTY RIGHTS

11.1 Interiorworkz.com owns all worldwide rights in the intellectual property developed under this Agreement including but not limited to the designs, developments, creations, ideas, drawings, quotations, images, and presentation material. This Agreement does not, in any manner, assign or transfer or grants any license to use such intellectual property to Customer or any party claiming through Customer, Customer’s assignee or any associated third party. In no event can Customer or any other third-party use Interiorworkz.com intellectual property without seeking its prior written approval.

11.2 In the event of an infringement of Interiorworkz.com intellectual property rights by Customer (or any party claiming through Customer, Customers assignee or any associated third party), in addition to all other legal rights and remedies available to Interiorworkz.com under applicable civil and criminal laws, including but not limited to seeking injunctive relief against the infringing party, Interiorworkz.com may terminate this Agreement forthwith, without being liable to refund any amounts already received from Customer.

LIMITATION OF LIABILITY

12.1 IN NO EVENT WILL INTERIORWORKZ.COM OR ITS AFFILIATES, VENDORS OR SUBCONTRACTORS BE LIABLE TO CUSTOMER FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSSES, HOWSOEVER ARISING, WHETHER UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSSES.

12.2 INTERIORWORKZ.COM MAXIMUM LIABILITY IN RESPECT OF ANY CLAIM OR ACTION ARISING UNDER OR PURSUANT TO THIS AGREEMENT (UNDER ANY THEORY OF LEGAL LIABILITY) SHALL BE LIMITED TO AND SHALL NOT EXCEED THE PRICE ACTUALLY PAID BY CUSTOMER TO INTERIORWORKZ.COM FOR THE RELEVANT PRODUCTS / SERVICES WHICH GAVE RISE TO THE CLAIM.

MISCELLANEOUS

13.1 Force Majeure

Interiorworkz.com shall not be considered in default or liable for any failure or delay in performance of its obligations under this Agreement if such delay is caused by events beyond its reasonable control, including but not limited to acts of God, pandemics, epidemics, lockdowns, machinery breakdowns, shortage or non-availability of raw materials, wars, riots, civil disturbances, strikes, or government restrictions.

Interiorworkz.com shall inform the Customer of such events at the earliest possible time and shall make reasonable efforts to resume and complete the work.

If such conditions continue for a period exceeding 25 (twenty-five) days, both Parties shall mutually discuss and decide on the revised timeline or next course of action.

13.2 Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu.

13.3 Responsibility

Both Parties agree to ensure that their contact details are active and accessible.
Interiorworkz.com shall not be responsible for any delay or miscommunication due to incorrect or inactive contact details provided by the Customer.

NOTICES

14.1 Mode of Communication

All communications under this Agreement shall be made through:

Phone calls
WhatsApp messages
Email communication

The contact details provided in the Customer Order Form (COF) / Quotation shall be considered as the official communication details.

14.2 Validity of Communication

Any communication shared via WhatsApp or Email shall be considered valid and binding once acknowledged or responded to by the receiving Party.
Important updates, approvals, and confirmations shared through phone calls may be followed up with a WhatsApp or Email message for record purposes.

15.Site Liability and Indemnity

15.1 Lien on Materials

Interiorworkz.com shall have a lien over all goods, materials, and installations at the Site until full and final payment is received. The Customer shall not remove, use, or interfere with such materials until payment completion

15.2 Site Liability and Indemnity

The Customer shall be solely responsible for:

Structural safety of the premises
Existing civil, electrical, and plumbing conditions

The Customer agrees to indemnify and hold harmless Interiorworkz.com from:

Any injury, accident, or damage occurring at the Site
Any third-party claims including those from builders, associations, or neighbours

15.3 Third-Party Work Disclaimer

Interiorworkz.com shall not be responsible for:

Work executed by third-party vendors engaged by the Customer
Any defects, delays, or damages arising due to integration with such third-party work

15.4 Measurement and Variation

All measurements are subject to final site verification. Any variation in actual site conditions may result in:

Design modifications
Cost revisions
Timeline extensions

Such revisions shall be binding on the Customer.

SEVERABILITY

If any portion of this Agreement is held to be invalid or unenforceable, it shall not affect the validity of the remaining portions of this Agreement, which shall continue with full force and effect. In such an event, Parties shall negotiate in good faith and substitute valid and enforceable provisions, which most nearly fit the Parties’ intent in entering into this Agreement.

WAIVER

Failure by either Party to require performance of any provision of this Agreement by the other Party shall not affect such Party’s right to seek full performance thereof. Waiver of a breach of any provision hereof shall not constitute a waiver of a similar breach in the future or of any other breach. No waiver shall be effective unless in writing and duly communicated in accordance with Clause 9.3 hereof (invoices).

ENTIRE AGREEMENT

This Agreement (including its Annexures) and the COF/ Quotation constitute the entire agreement between the Parties with respect to Customers engagement of Interiorworkz.com, and shall supersede all other communication exchanged between them, oral or written, including by way of emails, discussions, brochures or estimates.

AMENDMENTS

Any changes to a COF/ Quotation or the terms of this Agreement (including its Annexures) will be valid and binding only if executed in writing by both Parties hereto.

PRECEDENCE

The COF shall be subject to the terms of this Agreement (including its Annexures) and in case of any discrepancy between a COF/ Quotation and the terms of this Agreement, this Agreement shall prevail. In case of any discrepancy between the foregoing clauses of this Agreement and its Annexures, the clauses shall prevail.

ONLINE EXECUTION

This Agreement may be executed online by the Customer & Interiorworkz.com, once the agreement is executed by both the parties online, the executed document shall be deemed an original and final agreement, and an executable instrument under the eyes of applicable law(s).

VOLUNTARY AGREEMENT

Customer acknowledges that s/he has read and fully understood this Agreement (including its Annexures) and that s/he has been given the opportunity to ask questions with respect to the subject matter hereof and consult legal counsel if s/he chooses to. No promises or representations have been made to Customer to induce Customer to sign this Agreement. Customer is signing this Agreement voluntarily and freely.

PERSONAL DATA AND PRIVACY POLICY

16.1 The Customer explicitly grants authorization to Interiorworkz.com for the collection, storage, retention, processing, and utilization of personal data, including contact information, as outlined in our Privacy Policy. The Company shall use the personal data of the Customer only for the legitimate use to provide the product and services to the Customer.

16.2 The Customer authorizes the Company to contact them through various channels such as phone, SMS, WhatsApp, and email. It is understood that such communication will exclusively pertain to the products or services provided, and the confidentiality of personal data, including contact information will be maintained. Interiorworkz.com retains the right to photograph and publish the completed work.

16.3 Furthermore, the Customer allows the Company to share personal data, including contact information, with the vendors, franchisees and third-party suppliers, in accordance with our Privacy Policy.

16.4 For a comprehensive understanding of our data handling practices, please refer to our Privacy Policy at https://www.Interiorworkz.com/privacypolicy. We strongly recommend that the Customer reads the Privacy Policy to ensure awareness of the terms and conditions.

16.5The customer confirms that they have read and agreed that all the terms of the works contract are accurate to the best of theirknowledge and align with their requests.

17. ARBITRATION

17.1 Amicable Settlement

• In case of any dispute arising out of or in connection with this Agreement (including interpretation, performance, breach, termination, or validity), the Parties shall first attempt to resolve the same amicably.
• Such resolution shall be attempted within 15 (fifteen) days from the date of written notice of the dispute.

17.2 Reference to Arbitration

• If the dispute is not resolved within the above period, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

17.3 Appointment of Arbitrator

• The arbitration shall be conducted by a sole arbitrator mutually appointed by both Parties.
• If the Parties fail to appoint the arbitrator, either Party may approach the competent court for appointment.

17.4 Seat and Venue

• The seat and venue of arbitration shall be Chennai, Tamil Nadu.
• The arbitration proceedings shall be conducted in the English language.

17.5 Binding Nature of Award

• The arbitral award shall be final and binding on both Parties.
• The award shall be enforceable in accordance with applicable law.

17.6 Interim Relief

• Either Party may seek interim or injunctive relief from the competent courts at Chennai before or during arbitration proceedings.

17.7 Costs of Arbitration

• The costs of arbitration shall be determined by the arbitrator.
• Such costs shall be borne as directed in the arbitral award.

IN WITNESS WHEREOF, the Parties hereto have duly executed this Agreement.

For and on behalf of
PVP Infrastructure Private Limited by Customer aforesaid
(“Interiorworkz.com”)

Authorized Signatory

Full Name: Praveen Kumar G Full Name:
Designation: Director Occupation:

NEXURE – A

CUSTOMER’S SITE READINESS CHECKLIST

Project: Residential Home Interiors Customer: Mr. Mohanty Date: June 2026

S. No.	Requirement	Details / Responsibility
1	Site Handover	All major construction work must be completed and the site handed over for interior work.
2	Civil Work Completion	No pending civil work (tiling, plastering, painting, core cutting, etc.).
3	Chimney Core Cutting	Core cutting for chimney ducts must be completed prior to commencement of interior works.
4	Initial Painting	First coat of interior painting must be completed before handover of site.
5	Security Deposit	Any builder / society security deposit must be paid by the Customer before work commences.
6	External Vendor Work	False ceiling, plumbing, or painting by other vendors must be fully completed before Interiorworkz.com commences work.
7	Site Access	Unhindered access to the site is required from 8:30 AM to 7:00 PM (Monday to Saturday).
7.1	Key Handover	One set of site keys must be handed over to Interiorworkz.com or arranged via the builder / society office.
7.2	Permissions	All required approvals from the builder / resident association must be obtained by the Customer prior to commencement of work.
8	Key Delay Clause	If keys are not handed over within 5 days from the Push to Production date, the project timeline shall automatically shift to the Estimated Timeline Commitment.
9	Floor / Lift Charges	₹5,000 applicable up to the 2nd floor (no lift); ₹1,000 per floor above the 2nd floor; no charge if a service lift is available and accessible.
10	Safety of Valuables	The Customer must ensure that no valuables are left at the site. Interiorworkz.com shall not be responsible for any loss or damage to valuables.
11	Power Supply	Continuous power supply must be ensured at the site. The Customer is responsible for arranging backup power if required.

Note: This checklist must be reviewed and confirmed by the Customer prior to the commencement of interior works. Non-compliance with the above requirements may result in delays for which Interiorworkz.com shall not be held liable.

ANNEXURE B

NFORMATION FOR CUSTOMER’S NOTICE


Category	Description
Countertop Material	• Quartz is stain resistant material and not stain proof. • Granite supply thickness varies between 16-18MM. • The ideal countertop slope would either be towards the sink, or a ‘dead slope’ (no slope – water stays where it drops, giving Customer time to mop it up). • There is no guarantee of backsplash matching the granite in case the countertop is already installed by you/builder. • Countertops are susceptible to chipping or cracking. The factors may include bumping, setting heavy objects, dropping of heavy materials, sitting or standing on the countertop, etc. There can be a minor shade variation to that of a showroom sample due to batch difference.
False Ceiling	• There can be undulation of ± 3MM in the false ceiling if there is an unevenness in true Floor to ceiling level. • There will be visible paper layer undulation of 2MM-3MM in the gypsum false ceiling under indirect lighting. • Interiorworkz.com uses Gyproc Board and commercial/Xpert or equivalent make channels. • The maximum false drop from the ceiling can be of <= 250MM. • There can be visible cracks to gypsum at the joining end of two different sets of material due to high vibration or natural contraction/Expansion of material. • The false ceiling may vary from design to actual in case the room dimensions are not at right angles. In the case of a POP ceiling there will be an increase in drying time. 45 day will not be applicable on POP False Ceiling.
Civil Works & Demolition	• Customer will be required to pay 100% payment in advance if the scope contains only civil and demolition works. • Interiorworkz.com does not seek any approval from society/local authority for demolition and will execute only through client discretion. • The size of brick is as per the nearest market available size and may vary from city to city with deviation of ± 20-25MM. • The default tile installation is considered as paper joint unless specified otherwise on drawing. • Interiorworkz.com takes utmost care to demolish existing fixtures at Customer’s Site. However, it cannot guarantee that there will be no damage to adjoining fixtures. In case of any damage, the cost will be borne by Customer. • The below list covers possible damages during the demolition job. The list is not exhaustive but covers most frequently encountered problems at the Customer’s Site. 1. Damage to adjoining wall tile during demolition of countertop. 2. Damage to concealed pipes/conduits for electrical wiring and plumbing/water supply during wall/ceiling demolition. Unevenness in floor level after an existing wall has been knocked down.
Electrical Works	• The creation and shifting of electrical points is done by tracing the wall and refilling by POP material. In case the wall type is RCC, the work is done by using casing putty, which is visible on the wall. • The electrical services scope undertaken by Interiorworkz.com does not include any external fitting such as switch socket.
Deep Cleaning	• Deep cleaning scope only covers the interior part of the house and does not cover areas inaccessible and unsafe places. Open terrace and stairs will not be included under regular packages and custom quotes need to be created. • Deep cleaning scope includes access to wardrobes, shelves and other storage units in the house. Please ensure all valuables are secured before the start of deep cleaning work. Interiorworkz.com will not be responsible for loss/theft of any personal belongings. • Interiorworkz.com will not move/shift heavy objects such as electronics goods, cabinets etc.
Wallpaper Works	• Hairline joints will be visible between 2 wallpaper rolls if viewed from close. This is an acceptable quality standard of workmanship.
	• There can be batch differences for the same wallpaper shade if ordered at different time intervals. • Ladder/Scaffolding to be arranged by the customer if the height of the wall where wallpaper needs to be installed is greater than 12 feet.
Appliances	• Interiorworkz.com will not be able to make changes to the appliance order after the Third Instalment. • Appliances if damaged during transit will be replaced in 7-10 working days.
SCRATCH / DENT / MARK	• Scratches/dents/marks will generally be invisible from a 1-meter viewing distance. Visibility at a lesser distance is considered to be a part of the manufacturing process and cannot be avoided. • This is applicable to all Panels, Frames, Glass, Hardware and Accessories.
Shutter Bend / Material Behaviour	• Bend is a natural process which occurs due to weather conditions, moisture levels in the atmosphere and usage. As an industry practice, Interiorworkz.com permits a tolerance of 3mm for shutter bend. Any bend that is more than 3mm will be corrected by either adjustment of hinges, using magnetic catchers, dismantling of shutters and/or fixing of straighteners at the back of the shutter (at Customer Customer’s Site or taking it back to factory). • Correction will be done as per following scenarios: • If the Bend <=3 mm., no action needed there will not be any functional issue in the product. • If the Bend > 3 mm., then following steps will be taken to correct the same. STEP 1: Adjust hinges to see if bend can be brought to within the tolerance limit of 3 mm. If deemed necessary, fix magnetic catchers to tighten the ends. STEP 2: If STEP 1 does not bring the bend within 3 mm., then remove shutter and bring it to the factory to correct the bend. STEP 3: If necessary, apply straighteners at the backside of the shutter to correct the bend.
Carcass & Back Panel	Back panel to be PreLam MDF for all carcasses in any core material other than BWP (Boiling water proof) Ply. For all carcass with BWP (Boiling water proof) Ply as core material; the back panel (wherever applicable) to be Ply.
Exclusions / Special Areas	• Open terrace and staircase areas are not included in standard packages. • Separate custom quotation will be required.

ANNEXURE C

WARRANTY DETAILS

COVERED PRODUCTS – INTERIORWORKZ.COM PRODUCT WARRANTY

Products	Warranty Period	Remarks	Exceptions

Cabinet / Carcass

10 Years

• Covers all core materials: BWP Plywood, BWR Plywood, Commercial Plywood, Hydroguard Plus – HDF, Particle Board, and MDF.
• Covers against delamination and edge band peeling.

A comprehensive list of exceptions are covered above in Clause 7

Shutters

10 Years

• Covers all finishes and core materials: BWP Plywood, BWR Plywood, Commercial Plywood, Hydroguard Plus – HDF, MDF, Aluminium Shutter Frame.
• Covers against delamination and edge band peeling.

A comprehensive list of exceptions are covered above in Clause 7

MANUFACTURER’S WARRANTY (OEM PRODUCTS)

Products	Warranty Period	Remarks	Exceptions
ARMADIO SHUTTERS	Manufacturer’s Warranty – 5 Years	Manufacturer’s Warranty	Any abusive damage to the glass infill of Armadio (Lacquered/glass/mirror/mirrors with frosting/tinted glass/clear glass) shall not fall under the warranty terms. The replacement, if required, shall be done on a chargeable basis.
HARDWARE, ACCESSORY	Manufacturer’s Warranty	Use mild cleaning methods only	Customers are advised to not use household cleaning agents, chemical sprays, etc; Does NOT cover damage caused by misuse, negligence, normal wear and tear
Appliances	Manufacturer’s Warranty	Standard manufacturer terms apply	Labour/cleaning charges extra (e.g., chimney)
Sink, Tap & Plumbing	Manufacturer’s Warranty	No warranty for installation services and leakage post- handover	Inspection will be done by customer during handover and issues, if any, will be rectified
Switches, Lights & Electrical Items	Manufacturer’s Warranty	Labour Charges of Rs. 500/- will be charged for any replacement	Wiring inspection to be done by customer during handover and issues, if any, will be rectified
Soffit & Accessories	Manufacturer’s Warranty – 10 years	As per manufacturer guidelines	As per the Manufacturer warranty guidelines
Mirrors	1 Year Warranty on Electrical Component	Warranty on the Electrical Component of the Mirrors	No warranty on mirror/glass
Wallpaper	Manufacturer’s Warranty	Manufacturer Warranty includes wallpaper and installation.	Base preparation is not covered. Any seepage issues that lead to wallpaper peeling will not be covered under warranty. Does NOT cover fading and/or damage due to wear and tear, abuse, weather, or accidental damaging occurrences
Flooring	Manufacturer’s Warranty	As per the Manufacturer warranty guidelines	Undulation of flooring is not covered. Any external damage on the product is not considered under warranty
Sanitary Fixtures	Manufacturer’s Warranty	As per the Manufacturer warranty guidelines	As per the Manufacturer warranty guidelines
Home Automation, including smart locks and WIFI cameras	Manufacturer’s Warranty	As per the Manufacturer warranty guidelines	As per the Manufacturer warranty guidelines

III. PRODUCTS / SERVICES WITHOUT WARRANTY

Products	Remarks	Exceptions
Countertop Material	No warranty	N/A
Civil Works (Tiling, Painting, False Ceiling, etc.)	No warranty	Inspection to be done by customer during handover and issues, if any, will be rectified
Mirrors / Glass / Fragile Items	No warranty	Electrical component of Mirrors shall be covered under 1 year warranty

COVERED SERVICES – INTERIORWORKZ.COM SERVICE WARRANTY

In case of any installation defect in any of the following Product(s), within the specified warranty periods following handover date, Interiorworkz.com shall repair, at its discretion, the said Products, with respect to underlined service issues and exceptions.

Note: The warranty period, as mentioned hereunder, shall be upto a period of one (1) year from the date of handover. Forthe first six (6) months of the warranty period, Interiorworkz.com shall provide 100% warranty on the same, as mentioned, while for the remaining six (6) months, Interiorworkz.com shall be liable for 75% of the warranty cost, and the remaining 25% of the warranty cost should be bornebythecustomer.

Service	Warranty Period	Coverage	Exceptions
Countertop	1 Year	• 1 year warranty on installation only. • The material and installation should both be from Interiorworkz.com. • Covers Installation defects like stone to stone joint issues, stone to sink joint issues, countertop sink joint leakage issues, sink levelling issues, grouting issues, countertop levelling issues. • No warranty on Countertop Material	• Does NOT cover damage caused by misuse, negligence, normal wear and tear. • Does NOT cover the issues with respect to natural characteristics of stone, which include, but are not limited to, color variations, water lines, fissures, surface pits and blemishes. • Does NOT cover issues arising due to architectural and engineering problems causing structural movement or settling. • Does NOT cover stains, scratches and cracks caused due to use of improper cleaning solutions, placing hot vessels or damage from the dropping of heavy objects on the countertop
False Ceiling	1 Year	• 1 Year warranty for material and installation. • Warranty is eligible where false ceiling, false ceiling related electrical ( light point provision, light installation, any other fixture installation), false ceiling painting is under Interiorworkz.com scope of work. • Warranty is eligible where false ceiling surface area exceeds 150 sq. ft. • The entire false ceiling unit used by the customer should be as • recommended and executed by Interiorworkz.com through its Vendor(s). Covers installation defects like Board Integrity, flaking and peeling of the joint compound or coming off from the substrate, cracks on the surface, growth of fungus and algae on the ceiling surface subject to NO moisture exposure. • Warranty covers cost of labour and material for False Ceiling and allied Painting services only in Warranty claimed areas.	• Does NOT cover intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage or dampness. • Does NOT cover water penetration due to capillary rise from the ground level or the adjacent walls, water leakage, seeping and continuous dampness of the surface. • Does NOT cover physical damage caused to the surface with an external force or entity. • Does NOT cover defects arising due to failure or defects in the structure to which ceiling is anchored. • Does NOT cover fading and chalking within normal limits in coastal areas.
Painting	1 Year	• The painting surface area should be more than 250 sq. ft. • Covers fading of colour shade, film Integrity, chalking and peeling of the paint from the surface, growth of fungus and algae on the surface due to issues not pertaining to exceptions. • False Ceiling Painting is only eligible for warranty where false ceiling and false ceiling related electrical is under Interiorworkz.com scope of work. • Only covers areas where surface preparation for Wall is done under Interiorworkz.com scope of work and limited to only repainting of walls. • The same conditions and exceptions are applicable for the False ceiling category.	• Does NOT cover if paint code is discontinued by the manufacturer. • Does NOT cover fading and/or damage due to normal wear and tear, abuse, weather, or accidental damaging occurrences • Does NOT cover defects arising due to failure/defects in building structure. • Does NOT cover intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage like Internal Plumbing or Plant pots. • Does NOT cover Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface. • Does NOT cover damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials or by the customer including without limitation damage caused due to rework/fitting work done by the customer post installation. • NOT APPLICABLE to non- damaged areas and color differences arising between newly painted and previously painted areas.
Electrical Works	1 Year	• The Electrical scope of work should exceed Rs.50,000/- post discount. • Applicable on electrical short circuit/ tripping, loose contact in plugs/switches, loose contact in fixture installation such as Lights. • Covers the cost of electrical items including wiring, conduits that and labour required to rectify the concerned works	• Does NOT cover electrical fixtures like lights, fans and appliances under electrical warranty and carry their respective Brand warranty. • Does NOT cover where there is improper power input to the mains or Issues in the power input source. • Does NOT cover electrical failures due to physical damage of conduits, wires, switches and plates, electrical works repaired by any other representative other than Interiorworkz.com and/or Inappropriate usage of electrical points.
Plumbing	1 Year	• Plumbing Scope of Work should exceed Rs. 20,000/- post discount. • Covers leakage in plumbing or Sanitary Pipes, improper fixing of plumbing fixtures and plumbing and sanitary pipe manufacturing defects. • Covers the cost of plumbing items such as pipes and plumbing work accessories and the labor required to rectify the concerned defect.	• NOT APPLICABLE where plumbing material is discontinued by the manufacturer. • Does NOT cover plumbing failures due to physical damage and mishandling. • Does NOT cover if plumbing works have been repaired by any representative other than the company representative. • Does NOT cover if there is improper quality of water supply to the property. • Does NOT cover water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface. • Plumbing failure shall not deal with fixtures including but not limited to taps, faucets, nozzles, water closets, shower cubicles etc. • Does NOT apply where mineral deposits/ chalk formation on plumbing fixtures due to hardness in water.
Civil Works	1 Year	• Covers civil works limited to dado tiling, flooring and skirting tiling/ marble laying for material and workmanship failure subject to inspection by Interiorworkz.com care representative. • Civil scope of work should exceed Rs. 15,000. • Covers dado and floor tile grouting, hollow sound when tapped on the floor/dado surface due to incorrect application or insufficient cement mortar filling, and/ or floor/ dado fall due to poor workmanship	• NOT APPLICABLE where tile and marble is discontinued by the manufacturer. • Does NOT cover where damage/peel off is caused by harsh surroundings and maintenance, natural wear and tear of material caused by rough usage, tile and marble lippages due to natural bend in material, usage of acids and harsh brushes on the tiles causing damage to grouting and space fillers. • Does NOT cover breakage of tiles, and/or physical damage caused to tiles or grouting due to external force or entity. • Does NOT cover cracks/damage due to structural issues of the building or due to excess water absorption due to internal leakage or exposure to water source or internal water leakages behind the tiles.
Custom Work	1 Year	• Covers custom carpentry, for material and workmanship failure subject to inspection by Interiorworkz.com care representative. • Covers custom work including but is not limited to wall partition, wall panelling, headboards, pooja units, glass/ mirror works, metal works, cladding, other carpentry works. • Both material and labour • should be done under Interiorworkz.com scope of work. Covers fit and finish of the product, bulging and bending of core material ,bubble formation/ peeling- off of top finish such as laminates, veneers etc. • Covers fading of colour/ patterns, peeling of edge banding subjected to use of products in hygienic surroundings with proper maintenance. • Covers malfunctioning of hardware and accessories and any other manufacturing defect as approved by Interiorworkz.com care representative	• Does NOT cover if fading of colour/ patterns, peeling of edge banding is caused due to improper maintenance and exposure to direct/ indirect sunlight, heat, moisture, dampness and improper use and maintenance. • NOT applicable on scope of work involving refurbishment. • Does NOT cover cuts, scratches, nicks and abrasions which are resulting from normal use during the standard life of the product. • Does NOT cover products subjected to alteration, modification, accident, abnormal use, contact with extreme temperatures, water, moisture and dampness or use of harsh or abrasive cleaning chemicals. • Does NOT cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use and damage caused due to accidents, improper maintenance, intentional or willful misuse of the product • Does NOT cover products used for purposes for which it is not designed or intended by us. • Does NOT cover rusting of channels, hinges, and other metallic parts due to exposure to moisture/dampness or use of harmful cleaning chemicals and sprays. • Does NOT cover damage caused • by water leakages from water outlets or water spillage due to user’s negligence. Does NOT cover defects caused by pests and pets including but not limited to termites, ants, wood borers, rats, dogs and cats. • Does not cover natural material’s seasonal changes such as expansion and contractions and damages due to the same including but not limited to cracks, warping, shrinkages and variation in colour/shades arising due to natural factors.
Shower Cubicles / Enclosures	1 Year	• All shower cubicles and windows are eligible for a 1 year warranty for material and workmanship failure. • Warranty covers any part of the enclosures found to be defective of material or workmanship. • Warranty covers caulking, leaking, squeaking, and sagging not subject to wear and tear, physical damage. • Warranty includes cost of defective materials and labour to rectify the defect.	• Does NOT cover claims arising from abuse, misuse, negligence, leakages, abrasives, accidents, improper operations and natural disaster. • Warranty does not cover scratches, chips, water spots or breaking of glass. • Polycarbonate or Acrylic sweeps, seals and door stops are not warrantied. • Warranty does not cover damage caused through faulty design of residence or business, including but not limited to enclosure design or tile installation errors, fit issues due to house settling, damage or failure due to misuse, careless handling, alteration, misapplication, improper use of cleaning products, accidents, owner negligence, abuse, or acts of nature. • Does NOT cover discoloration or stains due to water hardness
Tiles (Installation)	1 Year	• No Warranty on Tiles post Handover. • Note: If warranty is claimed on the Installation of tiles then tiles replacement of exact Tile shade or equivalent make subject to availability is under HL Vendor Scope.	• Any Seepage issues that lead to Tiles falling through will not be covered under warranty. Does NOT cover fading and/or damage due to wear and tear, abuse, weather, or accidental damaging occurrences.
Soft Furnishing	1 Year	The warranty is applicable on fabric against manufacturing defects, and on stitching related issues.	• Physical damage due to rough usage is not covered under warranty. • In case of colour fading of the fabrics after 3 months of use, the same shall not be covered under warranty. No warranty on Hardware and acceriores

HL JUNIOR (KIDS FURNITURE) WARRANTY

Products	Warranty Period	Remarks	Exceptions
IWC Junior (Kids Furniture)	3 Years	Made with post-laminated particle board	*A comprehensive list of Exceptions are covered above in Clause 7.

ANNEXURE D

DELIVERY TIME GUARANTEE (ESTIMATED TIMELINE COMMITMENT)

The project shall fall under Estimated Timeline Commitment category, wherein the Company shall provide a tentative timeline for completion of the project, from the All Set Go* (defined in the Works Contract) in the following cases:

Scope-Based Conditions
If the project includes non-standard electrical work or civil/renovation activities.
b. If the woodwork value is equal to or exceeds ₹15,00,000.
c. If products are sourced from third-party brands such as:
i. Loose furniture and mattresses
ii. Wall art
iii. Home automation systems
d. If there is dependency on OEMs for replacements or corrections, including:
i. Hardware or appliance defects
ii. Scratches or damages post-installation
iii. Colour or shade variations in finishes

Customer Dependency Conditions
If certain works are under Customer or builder scope, such as:
i. Granite supply or installation
ii. Hob and chimney supply/installation
iii. Electrical point shifting
b. If Customer requests design changes or additional requirements after All-Set-Go.
c. If there are any modifications in scope during execution.
d. If Customer’s Site is not ready as per Annexure A, including:
i. Incomplete possession of site
ii. Restricted working hours
iii. Parallel work by third-party vendors
iv. Ongoing builder work (civil, painting, etc.)
v. Customer residing at the site during execution
vi. Lack of power supply, lift access, or approvals

If an event of force majeure event occurs, including but not limited to COVID-19 related lockdowns or restrictions imposed by the government, affecting the movement of men and materials at any of Interiorworkz.com (or any of its suppliers’ / vendors’) facilities or at the Customer’s Site,or restrictions on movement imposed by the apartment owners’ association / management agency at the Customer’s Site.

Note:Underthis,thereisno compensationprovidedin caseofdefaultofbreachofthetentative timelines.